Study period – 3 weeks
Access to course material – 12 months
The course includes:
– Video lessons, workbooks, memos, checklists for the program.
– Webinar materials on popular topics
– Homework check by a mentor
– Indefinite access to the educational chat
– Materials of webinars-workshops 40 questions that solve 80% of the problems of the beginner
– Subscription to mini-courses on sales techniques, post-sales support and legal issues

Program of the course “Tourist Manager

Search for a tour on the site
– How to choose quickly and accurately a tour that fully meets the customer request
– Key techniques for tour matching
– Quick tips for successful searching tours

Booking Requests
– How Booking Center works
– Basic stages of work
– From making a request to full payment

Top 15 travel destinations
– Review of Top Tourist Destinations
– Seasonal features
– Most popular resorts
– The event calendar, the main attraction points of tourist flow

Visas
– What visas are there
– Features of issuing visas
– Visa support and visa risk
– Documents Preparation
– Check-list for collecting visa documents
– Typical mistakes when applying for visas

The agreement with a tourist
– Features of the contract with a tourist
with the tourist

Sales in the office
– Specifics of sales of the tourist product
– Stages of sales. Technologies of work with the tourist at every stage
– Skills in dealing with frequent and atypical objections of customers
– How to motivate tourists to make a decision to buy the tour

Online Sales
– Features of telephone sales
– The whole algorithm of work from search of the tour and application to payment and cancellation.
– Convenient and fast work with requests in a single window.